We collect information about you when you register with us or place an order for products or services. We also collect information when you provide feedback to us or simply visit our Website(s).
PRIVACY POLICY – GDPR (General Data Protection Regulation)
WHAT WE COLLECT
We collect information about you when you register with us or place an order for products or services. We also collect information when you provide feedback to us or simply visit our Website(s).
Website(s) usage information is also collected using cookies and during business functions.
We collect the following data when you provide it to us:
- Personal details: name, user name, gender, date of birth
- Contact details: delivery, billing address, email, phone contact
- Payment details: bank account, card details
- Transactional data: details of payments to and from us, details of products purchased
- Technical data: IP address, log-in data
- Profile data: User name, your orders, preferences
- Usage data: how you use our website, services and products
- Any other information needed for us to fulfil our contractual obligations or provision of a better service
HOW WE COLLECT
We obtain personal data from sources as follows:
- Directly from you when you interact with us, for example, when you create an account, order products, request information or provide feedback
- From automated technologies when you use our website
- From suppliers who may deliver products to you, in the event that they collect personal data from you in addition to the personal data that we collect
- The company uses third-party service providers to process data, analyse activity and for web analytical services
We may monitor and record communications with you including phone and email for quality assurance and to ensure we are meeting our legal and regulatory requirements
HOW WE USE THE INFORMATION
We will collect, store and use the information you provide in a manner that is compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances, the law sets the length of time information has to be kept, but generally, we will use our discretion to ensure that we do not keep records outside of our normal business requirements.
WHY DO WE NEED TO COLLECT, PROCESS AND STORE PERSONAL DATA?
For us to provide you with a product or service we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose. We will only use your personal data for the purposes for which we collected it and when the law allows us to. Most commonly, we will use personal data in the following circumstances:
- To perform a contract we are about to enter or have entered into with you
- If it is necessary for our legitimate interests (or those of a third party) and these are not overridden by your rights and interests
- Where we need to comply with a legal or regulatory obligation
DO WE SHARE YOUR PERSONAL DATA?
We may provide your personal data to the following recipients for the purposes set out in this notice:
- Our officers, employees, consultants, workers and agents to the extent that they reasonably require it
- Our service providers
- Law enforcement agencies in connection with any investigation to help prevent unlawful activity.
DO YOU HAVE TO SUPPLY YOUR PERSONAL DATA?
In short, the answer is no: however, it may affect your ability to receive our products and services if you do not do so. To form a contract with you, we will need some or all the personal data described above so that we can perform that contract or the steps that lead up to it: this is set out above in this notice. If we do not receive the data, the contract cannot be performed.
DO WE TRANSFER YOUR DATA OUTSIDE OF THE EU?
We may transfer your personal information to a location (for example, to a secure server) outside the European Economic Area, if we consider it necessary or desirable for the purposes set out in this notice. In such cases, to safeguard your privacy rights, transfers will be made to recipients to which a European Commission “adequacy decision” applies (this is a decision from the European Commission confirming that adequate safeguards are in place in that location for the protection of personal data), or will be carried out under standard contractual clauses that have been approved by the European Commission as providing appropriate safeguards for international personal data transfers, copies of which are available to view on the Commission’s website https://ec.europa.eu/info/index_en
CONTROLLING YOUR PERSONAL INFORMATION
You are in total control of your personal information.
We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you further information, which we think you may find interesting if you tell us that you wish this to happen.